Basic information
1. Provide free construction and installation plans for customers
2. The product has a one-year warranty (if there are quality issues with the product, we will provide free replacement or repair with new products, and the transportation costs incurred will be borne by the customer)
3. Professional after-sales customer service personnel who can respond to after-sales issues online 24 hours a day.
Warranty Policy
During the warranty period, the company will be responsible for providing a limited warranty for any quality issues arising from the product itself under normal use.
Exceptions
The following situations are not covered by warranty
1. Failure or damage caused by other abnormal use reasons such as stains or surface scratches caused by transportation, loading and unloading, cracking, collision, and use
2. Unauthorized disassembly, modification, or product repair or disassembly by technical personnel not affiliated with our company or authorized service centers
3. Faults or damages caused by use in non specified working environments of the product (such as high or low temperature, excessive humidity or dryness, high altitude, unstable voltage or current, excessive zero to ground voltage, etc.)
4. Failure or damage caused by force majeure (such as fire, earthquake, etc.)
5. Faults or damages caused by user or third-party misuse or incorrect installation and debugging
6. Product warranty period
Warranty coverage
Worldwide
Post time: May-16-2023
